Privacy Policy

Privacy Policy

Last Updated: March 29, 2026

Groovy Goose Coffee (“we,” “us,” or “our”) operates the website groovygoose.coffee and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us via SMS/text messaging.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping and billing address
  • Payment Information: Credit/debit card details processed securely through Shopify Payments (we do not store full card numbers)
  • Order Information: Products purchased, order history, and transaction details
  • Device & Usage Data: IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools
  • Communications: Messages you send us via email, contact forms, or SMS

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery notifications
  • Communicate with you about your orders, account, or customer service inquiries
  • Send promotional emails and text messages about new products, offers, and updates (with your consent)
  • Improve our website, products, and customer experience
  • Comply with legal obligations and prevent fraud

SMS/Text Messaging

By providing your phone number and opting in, you consent to receive text messages from Groovy Goose Coffee. These messages may include order confirmations, shipping updates, delivery notifications, and promotional offers.

  • Message frequency varies. You may receive up to 10 messages per month.
  • Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
  • Reply STOP to unsubscribe from text messages at any time. You will receive a confirmation message and no further texts will be sent.
  • Reply HELP for help or contact us at nathan@groovygoose.coffee.
  • We do not sell, rent, or share your phone number with third parties for their marketing purposes.
  • Consent to receive text messages is not a condition of any purchase.
  • Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Shopify: E-commerce platform and payment processing
  • Square: In-store point-of-sale processing
  • Klaviyo: Email marketing and customer communications
  • Twilio: SMS/text messaging services

These providers only have access to the information necessary to perform their functions and are obligated to protect your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven (7) years for tax and accounting purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All payment transactions are encrypted using SSL technology and processed through PCI-compliant payment processors.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications
  • Request a copy of the data we hold about you
  • Withdraw consent where processing is based on consent

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA, including:

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
  • Right to Opt Out: You may opt out of the sale of your personal information. Groovy Goose Coffee does not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at nathan@groovygoose.coffee.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Groovy Goose Coffee
1221 San Carlos Ave
San Carlos, CA 94070
Email: nathan@groovygoose.coffee