Privacy Policy

Last updated: April 30, 2026

This Privacy Policy describes how Groovy Goose Coffee ("we," "us," or "our") collects, uses, and shares information about you when you visit groovygoose.coffee (the "Site"), make a purchase, subscribe to our services, or communicate with us.

Information We Collect

Information you provide directly: name, shipping/billing address, email, phone number, payment details (processed by our payment processor — we never see full card numbers), order history, subscription preferences, and any messages you send us.

Information collected automatically: device and browser data, IP address, pages viewed, referring site, time on site, and cookies necessary for cart, checkout, and login functionality. We use industry-standard analytics to understand site usage in aggregate.

Information from third parties: our payment processor (Shopify Payments), shipping carriers (USPS), and email/SMS service providers may share delivery and engagement data with us.

How We Use Your Information

  • Process and fulfill your orders, including subscription deliveries
  • Send order confirmations, shipping notifications, and customer service messages
  • Provide marketing emails and SMS messages — only if you've opted in
  • Improve our products, site, and customer experience
  • Comply with legal obligations and prevent fraud

SMS Messaging

If you opt in to SMS at checkout or via our website, we may send you transactional messages (order updates, shipping alerts) and marketing messages (promotions, new releases). Standard message and data rates may apply. Message frequency varies but is typically no more than four messages per month for marketing.

You can opt out at any time by replying STOP to any message. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. Full SMS terms are in our SMS Terms of Service.

How We Share Your Information

We do not sell your personal information. We share information only with:

  • Service providers who need it to operate the business — Shopify (e-commerce), payment processors, USPS (shipping), email and SMS providers, customer support tools
  • Legal authorities when required by law or to protect our rights, property, or safety
  • Business transfers in the event of a merger, acquisition, or sale of assets

Cookies and Tracking

We use cookies for cart functionality, login sessions, and site analytics. You can disable cookies in your browser settings, but some site features may not work properly.

Data Retention

We retain order and account information as long as needed to provide service and as required by tax, accounting, and legal obligations (typically seven years for financial records). You may request deletion of your account at any time, subject to those legal retention requirements.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You can opt out of marketing emails by clicking unsubscribe in any message, and out of marketing SMS by replying STOP.

California residents (CCPA/CPRA): you have additional rights, including the right to know what personal information we collect, the right to delete it, and the right to opt out of any sale or sharing of personal information. We do not sell personal information. To exercise your rights, email us at the address below.

Children

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated via email or a prominent notice on the Site.

Contact Us

Questions about this policy or your information? Email us at hello@groovygoose.coffee.

Groovy Goose Coffee
San Carlos, CA