Refund policy

Last updated: September 30, 2026

We roast to order and want every bag to taste great. Please read this policy before requesting a return or refund.

Opened bags

Opened bags cannot be returned. Because coffee is a perishable food product roasted specifically for your order, we do not accept returns of opened bags.

Quality issues

If your order arrives damaged, incomplete, or something is wrong with the coffee, contact us right away at order@groovygoose.coffee. Include your order number and a short description (photos help). We will work with you to make it right.

Unopened orders

If you need help with an unopened order, email order@groovygoose.coffee before opening the bag so we can advise on next steps.

Contact

order@groovygoose.coffee · (650) 486-0522 · 1221 San Carlos Ave, San Carlos, CA